User Centric Design
We have recently rolled a new feature in the our IdM (Identity Management System). Essentially we added a new role. But to activate the new role, the user needs to go through a series of web pages, user agreement acceptance, setting up password and picking challenge phrases. It’s all good. But this is a new role that is added to your existing identity, and you already picked a password and challenge phrases for that identity, why you need to do it all over again? Without trying it ourselves, we do not know how annoying it is. Of course the team immediately sprinted into action and started to work to remove the unnecessary nuisance. We are an agile team, aren’t we?